V-Assist

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Customer Care Service

With over 20 years in medical aesthetics, we understand your needs. Our dedicated support takes care of routine tasks, so you can focus on patient satisfaction and practice growth.

The V-Assist Approach: Transforming Customer Care Beyond Traditional Call Centers

While traditional call centres focus on efficiency with standardized scripts and quick resolutions, V-Assist offers a holistic approach to customer care. We prioritize building meaningful relationships and delivering personalized service that enhances the overall client experience.

Understanding the unique demands of the medical and aesthetics industry, our representatives are trained to address the specific needs of each clinic, ensuring enriching interactions that foster long-term loyalty.

Our goal is to create an exceptional customer experience that exceeds expectations, setting your clinic apart in a competitive landscape.

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Problem We Solve: Inefficiencies in Appointment Setting

Clinics often encounter challenges with appointment setting that can hinder patient satisfaction and operational efficiency:

01.

Overbookings and No-Shows
Ineffective scheduling leads to double bookings and empty slots, frustrating patients and wasting resources.

02.

Long Wait Times
Disorganized appointment systems increase wait times, negatively impacting the patient experience and clinic reputation.

03.

Revenue Loss
Missed appointments and last-minute cancellations can significantly affect a clinic’s financial health.

04.

Communication Issues
Outdated methods can result in misunderstandings about appointment details, causing confusion for patients and staff.

Clinic Receptionist

Appointment Setter

Record Management

Customer Support

Integrated Customer Care Solutions

By integrating advanced systems such as VoIP, EMR, and CRM into our customer care framework, we ensure that our support is both efficient and tailored. This enables us to go beyond simply addressing inquiries; we aim to provide thoughtful solutions and proactive engagement that anticipate client needs. Our goal is to create an exceptional customer experience that not only meets but exceeds expectations, setting your clinic apart in a competitive landscape.
Let’s talk about your business needs

V-Assist Customer Care Engagement Process

Step 1:
Discovery Call

Discuss your needs and evaluate current systems (VoIP, EMR, CRM) to provide tailored recommendations.

Step 2:
Candidate Selection

We will review and interview candidates, presenting the top 2-3 options to ensure the best fit for your needs.

Step 3:
Custom Proposal

Receive a proposal detailing our services and software recommendations.

Step 4:
Agreement & Onboarding

A dedicated customer care representative will be assigned, and expectations will be clarified.

Step 5:
System Setup

We will assist in setting up VoIP, EMR, and CRM systems for seamless integration.

Step 6:
Implementation

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